WARRANTY & RETURNS
All purchasers of Coterie Fresh’N Clear products have 14 days to return said unopened products from the day which said product is delivered for a full refund.
Coterie Fresh’N Clear, however, does not accept returns for products whose boxes have been opened.
Please note : There will be a 15% restocking fee on orders returned of Three (3) or more devices.
Please note that Coterie Fresh’N Clear does not permit the return of or offer refunds for:
- Products returned without a valid itemized receipt.
- Shipping charges.
- Items purchased through a gift card.
Products returned without an RA (Return Authorization) number will not be accepted. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. Coterie Fresh’N Clear does not assume responsibility for lost or stolen product being returned for a refund without an RA number.
Note: Coterie Fresh’N Clear recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Coterie Fresh’N Clear or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
1 year Limited Warranty
Coterie Fresh’N Clear warrants this device for a period of ONE (1) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty* covers working parts that affect the function of the device. *Warranty does not apply to play range! It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.
If you discover a defect and notify Coterie Fresh’N Clear during the warranty period, Coterie Fresh’N Clear will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt and serial number on the bottom of your product together with these warranty conditions for the duration of the warranty period. Replacement products claimed under warranty are not entitled to renewed 1-year warranty coverage.
This Limited Warranty is exclusive of all other warranties, whether oral or written, express or implied. There are no implied warranties created by the manufacture, sale or use of the product.
To claim your warranty, you must call (800)759-4303 to make a warranty claim. You will be sent a Return Merchandise Authorization (RMA) number and full instructions from Customer Care on how to return your Coterie Fresh’N Clear product to your nearest Coterie Fresh’N Clear office. Shipping costs are nonrefundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.