Fresh ‘N Clear REVIVE ThermaSonic Facial Device FAQ

How do I clean my revive?

To clean the Revive device just use soap and water. You can let it air dry, or you can towel dry it. Since this device is non-porous you do not have to worry about it growing bacteria. If you feel it needs a deeper clean you may use a soft toothbrush to gently scrub the Revive device.

Can I boil my Revive device to DISINFECt it ?

We do not recommend boiling your Revive Thermasonic device, as this may damage it. 

How do I charge my Revive?

To charge the Revive, look at the back of the device and notice there is a small circle on the bottom. Gently plug the connector in the small circle and connect to USB port or adapter.

How do I know when to charge my Revive?

Once the Revive device stops completely it is time for you to charge it.

 

How long is the warranty?

The Limited Warranty is good for one year. Please make sure to save your receipt.
Coterie Fresh ’N Clear warrants this device for a period of ONE (1) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty* covers working parts that affect the function of the device. *Warranty does not apply to play range ! It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

Why did my Revive device shut itself off?<br />

The Revive device shuts itself off around the 5 minute mark. If your facial device is not turning itself on again that means you need to charge it.

Can I leave my Revive device outdoors under the sun?

We do not recommend leaving your Fresh ‘N Clear device outdoors under the sun, as this may damage it.

What kind of cleanser do I use with Revive Device?

You can use foam, gel or milky cleanser. Please do not use any cleanser that is clay based as you won’t promote the deep cleansing, or any cleanser with microbeads as it could scratch the device.

what is the recommended amount of use for the Revive?

The Revive is gentle enough to use it up to twice a day. Just two to five minutes in the morning and two to five minutes in the evening (this is including the moisturizing) and you will notice a difference to your complexion in 3-5 days.

How do I use my Revive?

To use your Fresh ‘N Clear device, first dampen your face, you can apply a small amount of cleanser to the nodules on the Fresh ‘N Clear device or onto your face. Turn the Fresh ‘N Clear device on and in a gentle circular motion do one area at a time using the exfoliating side. Work on one area for 15 seconds, then move to the next area. Once your face has been exfoliated, rinse off the soap, and pat your skin dry. You then can redo the steps with a small amount of serum using the thermal anti-aging/massaging side.

How do I turn on/off my Revive device?

To turn your Revive device on: push the spot in between the plus and the minus button to turn your Fresh ‘N Clear device on and off.

How many uses will I get out of it before I need to charge it again?

If you are only using the Revive device for your face you should get around 200 uses out of it before you need to recharge from a full charge. If you are using it on your arms, or legs like some of our Revive users, you will need to charge it more often as you are using it for a longer period of time.

Fresh ‘N Clear LOVE Facial Device FAQ

How do I clean my LOVE?

Simply take soap and water and wipe down your LOVE device. It is water resistant so you do not have to worry about damaging internal pieces.

How do I charge my LOVE?

To charge the LOVE uncap the bottom portion to reveal the charging port.

How do I know when to charge my LOVE?

There are 4 lights on the bottom of the LOVE right under the logo. When the 4 are lit when on it is at fully charge, when they are off or at 1 light it is low battery.

How long is the warranty?

One year. Make sure to keep your receipt

What is the recommended amount of use for the LOVE?

For the clean function it is safe to use around 2-3 times a week. We say this amount because you can run the risk of over exfoliating. For the lift function you can use whenever you want, ideally ones a day.

Why did my LOVE shut itself off?

The Fresh ‘N Clear device shuts itself off around the 5 minute mark. If your Fresh ‘N Clear device is not turning itself on again that means you need to charge it.

How many uses will I get out of the LOVE before I need to charge it again?

From 20 to 50